Data Deletion

Disconnect or delete a connected account

In Blackbox, open Data, click the channel, then choose Disconnect or Delete.

Disconnect revokes our access at the platform, deletes the access token and stops syncing. It also deletes the ad performance numbers we synced; if you reconnect, we reload the last 30 days. We keep two things so they aren't lost: your organic Instagram and TikTok history (post results and follower counts, which the platforms can't send again), and your decision history (the recommendations you approved or dismissed and how each change performed).

Delete does everything Disconnect does, and also removes the organic history and decision history for that account.

Delete your entire account

To delete your Blackbox account and all associated data — connected ad accounts, synced campaign metrics, uploaded files, recommendations, and audit logs — email hello@blackbox.plus from the email address registered on your Blackbox account with the subject "Delete my Blackbox account". We process the deletion within 14 days and confirm once complete.

Data shared with Meta

Blackbox connects to Meta (Facebook/Instagram) via OAuth and only reads or writes data on your explicit instruction. We don't store your Facebook profile data — only the access token and the campaign and Instagram data you've authorized us to read. The token is scoped to your organization and is never exposed through our API or interface. What Disconnect and Delete remove is described above.

Confirmation

All deletion requests are tracked. Once data is removed we email confirmation to the registered address. For platform-side data (e.g. inside Meta, Snapchat or TikTok), follow each platform's own deletion process.