Privacy Policy

Who we are

Blackbox is an AI operating system for media-buying agencies. We help agencies plan, launch and report on campaigns across Meta, Snapchat, TikTok, Google and other ad platforms from one place.

What we collect

• Account information — name, email and organisation you provide when you sign up, authenticated via Google.
• Connected ad-account data — when you connect a Meta, Snapchat, TikTok or Google ad account, we read campaign metadata, performance metrics, and (with explicit approval) execute campaign-management actions you've authorised. We never sell or share this data with third parties.
• Files you upload — documents you upload for AI indexing are stored encrypted at rest and used only to answer your team's queries.
• Usage telemetry — basic logs of in-app actions for reliability and security.

How we use it

We use the data above to provide the product, generate recommendations, and execute campaign actions you approve. Connected ad-account data stays scoped to your organisation; other agencies on Blackbox can't see your accounts.

Analytics & cookies

On our public marketing site we use Google Analytics 4 and the LinkedIn Insight Tag to understand how visitors find us and to measure our advertising. These set cookies only after you accept them in the cookie banner — decline and they stay off. We don't use these trackers inside the authenticated app. You can change your choice at any time by clearing this site's cookies.

Third-party platforms

Blackbox integrates with Meta, Snapchat, TikTok, Google Ads and similar advertising APIs via OAuth. Each platform's privacy policy applies to data we read from them. Tokens issued to Blackbox are stored encrypted and used only on your behalf.

Data retention & deletion

You can revoke any connected ad account from Data → Connectors at any time. To delete your account and all associated data, follow the data deletion instructions or email hello@blackbox.plus.

Contact

Questions about this policy: hello@blackbox.plus.